Refund policy

Return & Refund Policy

We hope you love your KindRoam order. If something isn’t right, we’re here to help.

30-Day Returns

For eligible standard, non-personalized products, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

Unused and in its original condition
Returned with its original packaging where reasonably possible
Accompanied by proof of purchase or your order number

Please contact us through our Contact Us page before sending any item back.

Do not return an item without receiving return instructions from us first.

Personalized & Made-to-Order Products

Products that are personalized, customized, or made specifically for you are generally not eligible for return or exchange because they are produced according to your individual specifications.

This may include products featuring custom:

Names
Text
Dates
Colors
Designs
Personalization options

This restriction does not apply where an item arrives damaged, defective, incorrect, or where applicable law provides otherwise.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging where relevant

After reviewing the information, we will provide the appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances.

Return Shipping

For eligible returns resulting from a change of mind, return shipping costs may be the responsibility of the customer.

If the return is caused by an incorrect, damaged, or defective item, we will review the circumstances and provide appropriate return instructions.

Please do not send an item back until your return has been approved.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

If the refund is approved, it will be issued to your original payment method.

Please note that your bank, card issuer, or payment provider may require additional time to process and display the refund after it has been issued.

Original shipping charges may not be refundable for change-of-mind returns unless required by applicable law.

Exchanges

If you would like to exchange an eligible standard product, please contact us first.

Availability of replacement items cannot be guaranteed.

Personalized or made-to-order products are generally not eligible for exchange unless they are damaged, defective, or incorrect.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will do our best to help, but we cannot guarantee changes or cancellations after an order has entered processing, personalization, production, or shipping.

Non-Returnable Items

In addition to personalized and made-to-order products, certain items may be marked as final sale or otherwise non-returnable on the relevant product page.

Any product-specific return restrictions will be disclosed where applicable.