Shipping Policy

Thank you for shopping with KindRoam. We want your order to arrive safely and make every adventure with your dog a little more special.

Shipping Destinations

KindRoam ships to selected destinations based on the shipping options currently available for each product and delivery address.

Available shipping methods and charges will be displayed at checkout where applicable.

Order Processing

Orders are prepared for shipment after payment has been successfully confirmed.

Processing times may vary depending on the product.

Personalized, customized, or made-to-order products may require additional preparation time before shipment.

Please refer to the relevant product page for any product-specific processing information.

Shipping Rates

Shipping charges, where applicable, are calculated based on factors such as the destination, product type, package size, and available shipping method.

The final shipping charge will be displayed during checkout before payment is completed.

Estimated Delivery

Delivery times vary depending on the destination, product, shipping method, carrier, and other factors outside our control.

Any delivery estimate provided at checkout or on a product page is an estimate and is not a guaranteed delivery date.

Tracking

When tracking is available, shipping confirmation and tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives the shipment.

These products may require additional processing time before shipment.

Please review the product description carefully before placing your order.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error after ordering, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.

Delays

Occasional delays may occur because of carrier operations, customs processing, weather, holidays, peak shopping periods, or other circumstances outside our direct control.

If your shipment appears significantly delayed, please contact us and include your order number.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item

• Photos of the packaging when relevant

We will review the information and assist with the appropriate next steps.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination.

Any applicable charges and responsibilities may vary by country or region.

Questions About Your Shipment

If you have questions about an existing order or shipment, please contact us through our Contact Us page and include your order number.